Frequently asked questions

What types of items can I get embroidered?

We specialize in embroidering a wide range of apparel and accessories, including t-shirts, hoodies, hats, jackets, bags, and more. If you have a specific item in mind, feel free to contact us to discuss its suitability for embroidery.

How do I submit my design or logo for embroidery?

You can easily email your design directly to support@aurasig.com with your order details. We accept various file formats such as JPG, PNG, and PDF, but vector files are always preferred for the best quality.

How much does it cost?

Our pricing varies depending on size of the design and brand of the apparel or product. We offer a variety of options to fit your needs and budget. Please contact us at info@aurasig.com for more information.

What is the typical turnaround time for an embroidery order?

Our standard production time is typically 7-10 business days after design approval. This does not include shipping time, which will vary based on your location and chosen shipping method.

Do you offer different thread color options?

Yes, we offer a wide variety of thread colors to perfectly match your brand or design. Our team can help you select the best color palette to ensure your embroidered items look fantastic.

Is there a minimum order quantity for custom embroidery?

While we can accommodate small orders, some products may have a minimum order quantity. Please check the product page for specific details or contact us for personalized assistance.

What is your return or exchange policy for custom embroidered items?

Due to the custom nature of our products, we cannot accept returns or exchanges unless there is a defect in the product, or an error made on our part. Please review your design proof carefully before approval.

Can I see a proof of my design before it's embroidered?

Yes, absolutely! We always provide a digital proof of your design for your approval before we begin the embroidery process. This ensures your complete satisfaction with the final product.